TERMS OF SERVICE

The following Terms and Conditions (TOC or T&C) govern your use of WASHME services. As a condition to using any of WASHMEs services, WASHME and the undersigned customer ("Customer") agree to the following terms and conditions:

Delivery Schedule:

WASHME pick-ups and deliveries will occur 7 days a week. WASHME reserves the right to determine pick-up and drop-off times at its discretion and reserves the right to reschedule such times without prior notice to Customer. WASHME provides customers with pickup and delivery days only, and not specific pickup and delivery times. Customer must have items ready to be picked up or be able to accept deliveries starting at 6:00 AM on their scheduled service days.

Pick-Up and Delivery:

Procedure and Terms: Customer agrees to include only (i) washable items in the "wash and fold" bag and (ii) items that can be dry-cleaned, pressed, or cleaned in accordance with any instructions or requests provided by Customer in the "dry-clean & press" bag. If Customer does not have a "WASHME" bag available, Customer may leave clothing for pick-up in any available bag. Customer provided bags will not be returned to Customer. It is Customer’s responsibility to deliver the dirty laundry bags to a WASHME representative at the appointed location and time. WASHME will communicate the pick-up/delivery schedule to Customer.

Missed Delivery or Pick-Up:

Customer may contact WASHME to arrange "on call" additional pick-up dates. WASHME is not responsible for and shall not pay for, any loss, damage or theft of items left unattended for pick-up-or drop-off, whether left by Customer or WASHME.

Payment:

Customers will be billed by credit or debit card or Cash on Delivery. WASHME reserves the right to change billing terms at any time without prior notice. WASHME may bill customer before delivery of each order. If WASHME is unable to collect payment, WASHME reserves the right to withhold delivery until such time as payment is made for all services performed. Customers must maintain a valid credit or debit card number on file with WASHME. Customer hereby authorizes WASHME to charge its credit or debit card for all charges for any given month or delivery. Customer consents to the billing of its credit or debit card for such charges, and agrees to pay for all services. If a client’s bill remains unpaid for more than thirty (30) days from the billing date, WASHME will add a service charge of one and one-half percent (1.5%) each month to the unpaid balance. Customer agrees to be responsible to pay all of our reasonable costs of collecting any unpaid balances.

Special Care Instructions:

In order to request special care for any garment, including leather, suede, fur, satin, area rugs, comforters, and draperies, Customer must include such special care instructions in the WASHME "dry-clean & press" bag or, if the bag contains more than one item, attach the special care instructions to the item(s) subject to the special care instructions. If a special request is not present in Customer’s laundry bag before the time of processing, WASHME reserves the right to clean that item in its sole discretion. WASHME will not be held responsible if customer care instructions are not met regardless if instructions were or were not given.

Garment Care and Missing or Damaged Goods:

WASHME reserves the right to refuse to clean any garment. WASHME does not guarantee removal of all stains. WASHME will re-clean items that were not completely cleaned and not yet worn since cleaning. WASHME is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags. WASHME is not liable for damage to or loss of clothing due to any third party cleaners or service providers. Customer must notify WASHME within 5 days of receipt of a delivery of any lost or damaged items from that particular delivery. Failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.

"Wash and Fold" Items:

Customer acknowledges that WASHME does not catalogue each individual item included within "wash and fold" loads, but instead accounts for "wash and fold" loads received from Customer by weight. WASHME is not responsible for the loss of "wash and fold" or dry clean items. "wash and fold" bag will be weighted before being processed.

Service Providers/Disclaimer of Certain Liabilities:

WASHME reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, at its sole discretion without notice to Customer.

Disclaimer:

We are not responsible for articles not claimed for more than 30 days. Unclaimed garments will be handled in accordance with state regulations.

We exercise utmost care in processing articles entrusted to us and use such processes which in our opinion are best suited to the nature and condition of each individual article. Nevertheless we cannot assume responsibility for inherent weaknesses or of defects in materials that we are not readily apparent prior to processing. This applies particularly but not exclusively to Swedes, leathers, silks, satins, double faced fabrics, vinyl, polyurethanes etc. responsibility also is disclaimed for trimming beads buckles, bells and sequences.

In laundering we cannot guarantee against color loss and shrinkage or damage against fabrics, differences in count must be reported with ticket presented within 48 hours unless a list accompanied the bundles, our count must be accepted. The company’s liability with respect to any loss or damage article shall not exceed 10 times the charge for processing it. In the event that WASHME loses a complete order, WASHME has the right to request receipts and will pay 50% of the receipt cost on the items in question but will not exceed BD 100 for the entire order. If customer fails to provide receipts we will compensate at our discretion

Interior Access To Property For Delivery, Hold Harmless/Indemnification:

If access to the Customer"s property for delivery of clothing and other specialty items is allowed; Customer hereby waives any and all claims against WASHME and its agents and employees for damage to or loss of use of property that arise as a result of Customer allowing access to its or other’s property for the purpose of delivery. Customer agrees to indemnify and hold harmless WASHME and its agents, and employees for any bodily or personal injuries arising from Customer allowing access to its property to WASHME.

Ownership of This Website:

This website is owned and operated by WASHME. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs images, moving images, sound, illustrations, and software ("Content"), is owned by WASHME, its licensors and its content providers.

All elements of WASHME websites, including, but not limited to, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. No portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content, and all related rights shall remain the exclusive property of WASHME or its licensors unless otherwise expressly agreed. You shall indemnify WASHME, its subsidiaries, its affiliates, and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.

Disclaimers:

WASHME WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. CUSTOMER ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.

Except as specifically stated in these Terms and Conditions of Use or elsewhere on this website, or as otherwise required by applicable law, neither WASHME nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

WASHME uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content’s accuracy, correctness or reliability.

The WASHME website may include links to other websites. WASHME does not control any such websites and is not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. Customer waives any and all claims against WASHME regarding the inclusion of links to outside websites or Customer’s use of those websites.